IT Support

Clear IT Solutions provide IT Support through a dedicated IT Help Desk based in Saffron Walden. All calls and emails are recorded for full traceability and this information is always available to our clients online.

As well as remote IT Support, we also offer a ‘one hour on-site critical response’ time. All clients expect and receive the same, elevated levels of expertise and customer service.

We recommend that you take advantage of our Free IT Audit. After this, we’ll be able to suggest the optimal service package that can be tailored for your business.

We’ve got lots of best practice advice, recommendations and helpful tips and tricks. All waiting to be shared with our customary clarity; jargon-free and easy to understand.

As well as talking to users, our technicians also monitor the clients’ servers and networks. On top of that, they’re always happy to help our clients with their smartphones and tablets.

Excellent IT Support

IT Support services available from Clear IT Solutions include:

  • 4,600 support tickets resolved in 2017
  • 54% of tickets resolved in one touch
  • Median full resolution time of 1.6 hours
  • Over half of tickets surveyed for quality

Server Support

Monitoring, maintenance, migration and upgrades of all brands of server, whatever the software used or function. We’ll also establish remote access to enable speedy resolution of problems. In addition, we help with permissions and security

Computer Support

Our plans and pricing are focused on users not devices. So, it doesn’t matter how many methods or devices an individual uses to access the network. We take care of your desktops, laptops and any other device connected to your network. Also, the service includes, installations, upgrades, migrations and setup.

Printer Support

We’re able to support all brands of network printer, their connectivity, sharing, scanning and printing. Also, we undertake setup and installation for you.

Network Support

Whether you’re wireless or wired our IT support plans cover your connectivity, routers, firewalls and security. Our IT Support Help Desk also takes care of internet/ISP connectivity issues. Also VPNs (virtual private networks), including site-to-site.

Infrastructure Support

We’ll setup and react to alerts throughout your IT infrastructure. Constantly monitoring, we’ll look after your security, malware, spam and antivirus protection. Also, backups and UPS (uninterrupted power system). In addition, we’ll keep you on top of compliance, warranty and IT policy issues. We’ll conduct an asset inventory and manage it for you.

Call us. Take advantage of our Free IT Audit to show how our services can be cost-effectively tailored to your needs.

Call now 03333 440 677