IT Support Services in Cambridge

Dedicated IT HelpDesk. Practical advice and recommendations.

Dedicated IT HelpDesk Service

For the best IT Support service in Cambridge and surrounding areas, contact the award-winning Clear IT Solutions. Rapid response times, high resolution rates and fair prices that we tailor to your business needs. These factors ensure our clients stay with us for the long term.

At Clear IT Solutions, we provide IT Support for Cambridgeshire through a dedicated IT HelpDesk situated in nearby Saffron Walden. Other than our IT Service Desk for Cambridge and the surrounding areas, We provide managed IT services. This includes the outsourced provision of any element of your IT infrastructure. It covers Cloud Services as well as on-site networks. Also, we advise, supply, install and manage hardware, software, cabling and printing solutions for our clients.

IT Helpdesk

Our dedicated Help Desk is available during office hours to our clients and in addition to resolving IT issues they can offer best practice advice, recommendations, helpful tips & tricks and helping clients with their mobile devices too!

IT Monitoring

As well as responding to our clients’ incoming requests, our technicians are also constantly monitoring our clients’ servers and networks via our digital resources.

As a well-known IT support company serving clients in Cambridgeshire, we can be found in the Cambridge News Business Directory and the Saffron Directory of local businesses.

4600

Tickets

Support tickets were resolved in 2017
50

%

Support tickets were surveyed for quality in 2017
1

hour

Median full resolution time of Support tickets in 2017
54

%

Support tickets were resolved in one touch in 2017

IT Support Services for Cambridgeshire

We love servers! Whether physical or virtual, we really love servers! Our IT Support technicians install monthly updates outside of regular work hours. That means that we don't interrupt our clients, yet still ensure that their servers are secure and up to date.

In addition to our technicians keeping a close eye on them, we monitor each of our clients' servers continuously using remote software resources. So, our helpdesk technicians are alerted immediately to any changes, which helps us to ensure business continuity for our clients.

Whether it's a PC, Mac, laptop, iPad or other device, our IT Support HelpDesk is available to assist with any problems our clients may have. Also, we advise clients on best-practice use for their devices, including helping with upgrades when appropriate.

All compatible devices are also continuously monitored by our remote software resources. This allows us to spot and resolve issues very quickly.

We're able to offer IT support for all kinds of network printer. This includes connectivity, sharing, scanning and printing issues. Also, we setup and install new printers for our clients, when required.

The foundation of office IT Support for any company.

Based in Saffron Walden, our dedicated IT Support HelpDesk provides client assistance for IT networks . This includes cabling, connectivity, routers, firewalls, switches, VPNs and site-to-site connections. We even talk to ISP and VoIP providers on behalf of our clients.

Every supported server, PC and compatible device is connected to our remote monitoring system. This is so that our IT Support Technicians receive instant alerts about security issues within our clients' IT infrastructure.

We provide and monitor offsite system backups. In addition, we strategically place UPS (Uninterruptible Power Supply) to help ensure business continuity for our clients.

On top of this, we manage asset inventories for our clients. This allows us to assist with compliance, warranty and IT policy issues.

We recommend that you take advantage of our Free IT Audit, available to SME businesses in Cambridgeshire.

After this, we’ll be able to suggest the optimal service package that can be tailored for your business.

Call now 01234 67 57 66

Local Coverage IT Support for Cambridgeshire