IT Support Services in Essex

Dedicated IT HelpDesk. Practical advice and recommendations.

Dedicated IT HelpDesk Company in Essex

For the best IT Support in Essex, contact the award-winning Clear IT Solutions. Rapid response times, high resolution rates and fair prices that are tailored to your business needs. These factors ensure our clients stay with us for the long term.

 

At Clear IT Solutions, we provide IT Support in Essex through a dedicated IT HelpDesk located in Saffron Walden. Other than IT Support for Essex companies, Clear IT Solutions provide managed IT services. This includes the outsourced provision of any element of your IT infrastructure. It covers Cloud Services as well as on-site networks. Also, we advise, supply, install and manage hardware, software, cabling and printing solutions for our clients.

 

Our dedicated IT Support HelpDesk is available during office hours to our clients and in addition to resolving IT issues they can offer best practice advice, recommendations, helpful tips & tricks and helping clients with their mobile devices too!

 

As well as responding to our clients’ incoming requests, our technicians are also constantly monitoring our clients’ servers and networks via our digital resources.

 

We can be found in the Cambridge News Business Directory and the Saffron Directory of local businesses.

4600

Tickets

Support tickets were resolved in 2017
50

%

Support tickets were surveyed for quality in 2017
1

hour

Median full resolution time of Support tickets in 2017
54

%

Support tickets were resolved in one touch in 2017

Essex IT Support Services Company

We love servers! Whether physical or virtual, we really love servers! Our Essex-based IT Support technicians install monthly updates outside of regular work hours. That means that we don't interrupt our clients, yet still ensure that their servers are secure and up to date.

In addition to our technicians keeping a close eye on them, we monitor each of our clients' servers continuously. We do this with remote software resources. So, our helpdesk technicians are alerted immediately to any changes. That helps us to ensure business continuity for our clients.

Whether it's a PC, Mac, laptop, iPad or other device, our IT Support HelpDesk will assist with any IT problems our clients have. Also, we advise clients on best-practice use for their devices, including helping with upgrades when appropriate.

All compatible devices are also continuously monitored by our remote software resources. This allows us to spot and resolve issues very quickly.

We offer IT support services for all kinds of network printer. This includes connectivity, sharing, scanning and printing issues. Also, we setup and install new printers for our clients, when required.

The foundation of office IT Support for any company.

Based in Saffron Walden, Essex, our dedicated IT Support HelpDesk provides client assistance for IT networks . This includes cabling, connectivity, routers, firewalls, switches, VPNs and site-to-site connections. We even talk to ISP and VoIP providers on behalf of our clients.

Every supported server, PC and compatible device is connected to our remote monitoring system. This means our IT Support Technicians receive instant alerts about security issues within our clients' IT infrastructure.

We provide and monitor offsite system backups. In addition, we strategically place UPS (Uninterruptible Power Supply) to help ensure business continuity for our clients.

On top of this, we manage clients' asset inventories. This allows us to assist with compliance, warranty and IT policy issues.

We recommend that you take advantage of our Free IT Audit.

After this, we’ll be able to suggest the optimal service package that can be tailored for your business.

Call now 01234 67 57 66

Local IT Support Coverage for Essex Businesses