IT Support for Small Business

Dedicated IT HelpDesk. Practical advice and recommendations.

Dedicated IT HelpDesk

For the best IT Support for Small Business, contact the award-winning Clear IT Solutions. Rapid response times, high resolution rates and fair prices that are tailored to your business needs. These factors ensure our clients stay with us for the long term.

 

At Clear IT Solutions, we provide IT Support for Small Business through a dedicated IT HelpDesk located in Saffron Walden. Other than business IT Support for Small Business, Clear IT Solutions provide managed IT services. This includes the outsourced provision of any element of your IT infrastructure. It covers Cloud Services as well as on-site networks. Also, we advise, supply, install and manage hardware, software, cabling and printing solutions for our clients.

 

Our dedicated HelpDesk is available during office hours to our clients and in addition to resolving IT issues they can offer best practice advice, recommendations, helpful tips & tricks and helping clients with their mobile devices too!

 

As well as responding to our clients’ incoming requests, our technicians are also constantly monitoring our clients’ servers and networks via our digital resources.

 

We can be found in the Cambridge News Business Directory and the Saffron Directory of local businesses.

4600

Tickets

Support tickets were resolved in 2017
50

%

Support tickets were surveyed for quality in 2017
1

hour

Median full resolution time of Support tickets in 2017
54

%

Support tickets were resolved in one touch in 2017

IT Support Services

We love servers! Whether physical or virtual, we really love servers! Our HelpDesk technicians install monthly updates outside of regular work hours so that we do not interrupt our clients but still ensure that their servers are secure and up to date.

In addition to our technicians keeping a close eye on them, every single one of our client’s servers are continuously monitored by our remote software resources, so our technicians are instantly alerted to any changes, which helps us ensure our clients business continuity.

Whether it is a PC, Mac, laptop, iPad or other device, our HelpDesk is available to our clients to assist with any problems they may have. We also advised our clients on best practice use for their devices as well as helping them upgrade when the time is right.

All compatible devices are also continuously monitored by our remote software resources, which allows us to spot and resolve issues even quicker.

We are able to support all kinds of network printer including connectivity, sharing, scanning and printing. We can also setup and install new printers for our clients.

The foundations of the office IT.

Our Saffron Walden based dedicated HelpDesk provides assistance to our clients in regard to their cabling, connectivity, routers, firewalls, switches, VPNs and site-to-site connections. We even talk to ISP and VoIP providers on behalf of our clients.

Every supported server, PC and compatible device is connected to our remote monitoring system, so our HelpDesk Technicians receive instant alerts about any kind of security issues within our clients IT infrastructure.

We provide and monitor offsite system backups as well as strategically places UPS (Uninterruptable Power Supply) to help ensure our clients business continuity.

On top of this we manage asset inventories for our clients, which allows us to assist with compliance, warranty and IT policy issues.

We recommend that you take advantage of our Free IT Audit.

After this, we’ll be able to suggest the optimal service package that can be tailored for your business.

Call now 03333 440 677

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