Clear IT Solutions provide a dedicated HelpDesk based in Saffron Walden (Yes, here in England!). All calls and emails are recorded for full traceability and this information is available to our clients online.
Our clients have the choice of 4 levels of support, all come with the same level of expertise and customer service. With 4 levels to choose from, we have something to offer to all budgets. Unlike many other HelpDesk and technical support channels, ours is not simply Break/Fix!
We also offer Best Practice advice, recommendations as well as bundles of helpful tips and tricks to help our clients IT experience flow just that much smoother.
These same happy chappies also monitor our client servers and networks as well as helping our clients out with their smartphones and tablets.
So with Service Level Agreements starting at 1 hour on-site critical response, we offer a service that others struggle to match.